Return Policy

Return Policy

At Top Natural Hair, We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us.

● Return & Exchange

  • 1

    Online purchases (gifts excluded) made through topnaturalhair.com are valid for exchange and return within 14 days from the date you've received all your item(s).

  • 2

    Items must be unused, undamaged, come with all original tags and their original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued.

● Return & Exchange

Step 1

Log into your account and click "Return / Exchange" under the order

Step 2

Get the return address, prepare & send the return.

Step 3

Submit your return request with correct return tracking info.

Step 4

Our support team will follow up with your return request.

● How Do I Return An Item?

 Step1: Log in your account and click “my orders”
 Step2: Click "Return / Exchange" under the order
 Step3: Choose the request type.

If your order already shipped, there are 3 types of request: Exchange, Refund, Return & Refund.
If your order under processing, there is only the Refund option.

If you want to return the item, please choose Return & Refund Request and get the return address.
Note: please do not submit the request at this step, because the Return & Refund request needs to fill in the return package tracking number and logistic com

 Prepare your package and pack your merchandise and all its contents (including box and gifts) securely and send your package to the return address. Make sure you get a receipt and tracking number for tracking your parcel online.

 Go back to your account and submit the Return & Refund Request. Our customer service will contact you within 1 working day after receive the request and follow up with your returns.

● How Do I Issue A Refund Or Exchange?

  • 1

    Same step as above: Log into your account > click “my orders” > click " Return / Exchange" under the order

  • 2

    Choose the request type.：Exchange Or Refund. Note: Exchange process is the same as the return process, please send the return first and then go back to submit the exchange request.

  • Our customer service will contact you within 1 working day after receiving the exchange or refund request and help you to solve the issue.
  • If you are still confused about the return/exchange/refund steps, please contact customer service for further help. We will do our very best to help you and reply to all messages within 24 hours.